You find it more convenient to use text messaging to communicate with friends and family, right? Well, the same convenience applies to interactions between your company and your leads.
Chat technology is a vital part of the enrollment and service process for many organizations, as anyone can get their questions answered in real-time and your company saves money through reduced service costs. The cost of a chat conversation is 1/10 the cost of a telephone call and the response rate is much higher.
Now, with Text2Chat, chat has gone mobile, using text messaging as the new channel for lead generation, conversion and communication.
How it works:
Benefits:
Chat technology is a vital part of the enrollment and service process for many organizations, as anyone can get their questions answered in real-time and your company saves money through reduced service costs. The cost of a chat conversation is 1/10 the cost of a telephone call and the response rate is much higher.
Now, with Text2Chat, chat has gone mobile, using text messaging as the new channel for lead generation, conversion and communication.
How it works:
- Text2Chat is a transparent browser based add-on to your existing CRM system. There is nothing to install.
- Agents simply enter a cell phone number and a text message to start a chat with a Contact. Contacts simply reply to the text message to chat.
- Contacts can also start a chat with your Agents by sending a text message.
- Comprehensive “Chat Conversation:” and Reporting.
Benefits:
- Increase revenues: new contact acquisition channel
- Reduced service costs
- Higher contact satisfaction
- Most convenient way to support the Contact
- Competitive differentiators by giving Contacts the ability to create an instant dialog without a voice call